Lola May offers a refund within 14 days of receipt of your order. Your refund will be processed within 14 working days after receipt of your return, and will always be issued back to the original method of payment.
Returns are valid as long as you return your item/s in an unworn and unused condition with all original packaging where possible and with tags/stickers still in place. If the tag is removed, please contact us before returning your item. However in most cases, no refund will be issued. We reserve the right to refuse any refunds if goods are returned to us in an unsellable condition. You will be required to pay additional postage for the item to be returned back to you.
Please note we are unable to refund any postage or carriage charges for returns, unless the item is incorrect or faulty.
Please make sure you send the return using a tracked service, as we cannot be responsible for any lost, missing or damaged parcels.
Please attach the returns address label provided to your parcel. Please note this label is not prepaid, it is just an address label. All return order must be addressed to:
Unit 4 Cheetwood Point
14 Cheetwood Road
Unfortunately we are unable to offer exchanges at the moment. However, please do return the item to us and we will happily give you a refund (see terms and conditions above) and visit our website lola-may.com to place a new order.